At Loom Luxe, we are committed to providing excellent customer service, and that includes making your delivery and payment process as simple and convenient as possible. Below, you’ll find all the details you need to know about our free shipping and flexible payment methods.
Delivery Information
We are proud to offer free shipping on all orders across Switzerland, ensuring that you can shop with confidence knowing there are no additional delivery charges. Your order will be processed and shipped within 1-2 business days of purchase, with expected delivery times ranging from 2-5 business days.
- Processing and Shipping: Orders are typically processed and ready for shipment within 1-2 business days. As soon as your order is dispatched, you will receive a shipping confirmation email with tracking information.
- Delivery Time: Our standard delivery time is between 2-5 business days for orders within Switzerland. Depending on your location, the delivery time may vary slightly, especially during holidays or busy periods.
- Courier Services: We partner with trusted Swiss courier companies to ensure timely and safe delivery of your order. You can track your order using the tracking link provided in your confirmation email.
What to Expect on Delivery Day
When your order arrives, you will need to provide payment if you opted for cash on delivery (COD). Please have the exact amount ready as our couriers may not have change available. If there are any issues with your delivery, such as delays or damage, please contact us immediately at contact@loomluxe.com, and we will assist you in resolving the matter as quickly as possible.
Payment Options
We want to make payment as easy as possible for our customers, which is why Loom Luxe offers two secure payment methods: cash on delivery and check payments.
- Cash on Delivery (COD): This option allows you to pay for your purchase when it arrives at your door. If you choose this method, please make sure to have the correct amount in CHF ready to pay the courier upon delivery. This is a convenient way to avoid online payments and gives you peace of mind by paying only when your order is in hand.
- Check Payments: If you prefer to pay by check, simply select this option during checkout. You will need to send your check to the address provided in your confirmation email. Once the check is received and cleared, we will process and ship your order. Please note that using this method may result in a slightly longer processing time, as we will need to verify the check before dispatching your items.
Payment and Data Security
At Loom Luxe, your security is a top priority. We ensure that all personal information is handled securely, whether you’re paying via cash on delivery or check. Your data is encrypted and protected, providing you with peace of mind.
Should you have any questions or concerns about your payment or delivery, don’t hesitate to get in touch with us at contact@loomluxe.com. We are here to ensure your shopping experience is smooth and enjoyable.